Privacy policy

Cred Consulting takes the management, security and privacy of information seriously. This includes our own information, that of our clients and the communities we consult with. We comply with the Privacy Act 1988 (Cth), the 13 Australian Privacy Principles (APPs) and other relevant legislation to ensure the privacy and security of all personal information we manage. We also strive to adhere to industry best practices and standards in information security management.

What information we collect

Cred Consulting collects personal information only when necessary for business functions or activities. Personal information is disclosed only for the purposes for which it was collected, which may include with third- party service providers. We conduct due diligence to ensure that third parties comply with Australian privacy standards. Information is collected with explicit or informed consent and includes:

  • Names, contact details and demographic information.
  • Collection methods such as forms, surveys, interviews, focus groups, email, phone calls and workshops.

Participants are made aware of how their information will be used, and all data provided is de-identified when reported on. Participants can withdraw consent or access their information by contacting Cred Consulting (info@ credconsulting.com.au).

How we use information

We communicate our privacy practices through privacy notices, consent forms and/or verbal consent at the point of data collection. Personal information is retained only as long as necessary for its intended purpose. Sensitive data is securely deleted from all platforms, including Dropbox, Monday.com, and SurveyMonkey, after project completion. If a project extends beyond Cred’s direct involvement, we ensure that data is securely transitioned to our client and deleted from our systems. We also practice data minimisation, ensuring we collect and use only what is absolutely necessary for the purposes of our workDirect marketing and Technical Information

Direct marketing and Technical Information

If you consent, or where you would reasonably expect us to, we may send you information related to our education and care services. We will provide you with a simple means by which you may request not to receive direct marking communications and will not send you materials if you have asked us not to.

Cred Consulting uses tracking technologies such as cookies. Cookies are designed to provide a better, more customised website experience, and to make it easier for you to use websites. You may refuse the use of cookies by selecting the appropriate settings on your browser. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser. Our website also uses Google Analytics to collect general information that enables us to continually provide a more meaningful experience. This general information is not capable of identifying you with other data held by Google. For more information please view the Google Privacy Policy https://policies.google.com/privacy?hl=en-GB&gl=au

Contact from Cred Consulting

Cred Consulting may contact you via the information provided to us regarding your interest in communicating with us. This could be to reply to a website enquiry. We would do this via phone or email. You may request to opt out of us contacting you at any point in time.

Links to other websites

Cred Consulting provides links on our website to other external sites.

These external links and information are outside of Cred Consulting’s control and they are responsible for their conduct and accuracy of information.

Data breach notification

Cred Consulting takes data breaches seriously. In the event of a data breach that is likely to result in serious harm, we will:

  • Promptly assess the breach and take immediate steps to contain it
  • Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme
  • Provide clear information about the breach, including likely impacts and steps individuals can take to protect themselves
  • Conduct a thorough investigation to prevent future breaches

Complaints handling

If you have concerns about how we handle your personal information or believe we have breached your privacy, please contact us at info@credconsulting.com.au. We will:

  • Acknowledge your complaint within 5 business days.
  • Aim to resolve it within 30 days.

If you’re unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.