Cred worked with Taverner Research Group to recruit 100 demographically representative members of the community to participate in the forum, bringing together a diverse range of community members for a positive, interactive and insightful discussion about their engagement, communication and information needs, as well as their preferences and expectations.
Facilitated by Cred Consulting Director, Jen Guice, the forum delivered a range of activities, including whole group discussions, live polling and small group work using bespoke self-guided activity sheets.
Conversations about online versus face-to-face engagement, notifying owners, tenants, or both, and identifying the community’s motivations and barriers to participating in engagement with Council were both interesting and insightful – particularly since the way we communicate has changed so much since the outset of the COVID-19 pandemic.
“It certainly reinforced to me how important it is to inform people and to provide meaningful opportunities for input into government decisions,” said Joshua Hay, Council’s Manager Communications on seeing 100 people in the same room, all talking about community engagement. “When done well, it really unites the community.”
Feedback from the community who attended the forum was resoundingly positive.