Willoughby City Council
Connecting the Disaster Dots – helping CALD communities prepare for, deal with, and recover from emergencies
Research shows that culturally and linguistically diverse communities may be a particularly vulnerable part of Australian society in the context of emergencies, with a need to provide effective emergency education and information.
Events throughout the 2019/20 NSW summer and the unprecedented COVID-19 pandemic highlighted a lack of awareness among the general community in the Willoughby local government area (LGA) about how best to prepare for, and respond to, emergencies such as extreme heat, storms, power outages and disease outbreaks.
Willoughby is home to a highly culturally diverse community, including a high proportion of people born overseas and speaking a language other than English at home compared to Greater Sydney. In response to this, Willoughby City Council engaged Cred and Multicultural Marketing Management through a grant from Resilience NSW to evaluate the effectiveness of emergency preparedness materials in raising awareness in their culturally diverse community members – in particular, Chinese language speaking residents.